1. General Information
These terms apply to all customers, regardless of the booking channel (website, WhatsApp, phone, or office). By confirming a reservation, you accept these conditions.
2. Booking & Payment
- Bookings can be made online, by phone, or through our local office.
- Payments may include cash, credit card, online pre-payment, or deposit depending on the service.
- All prices are transparent and include required services without hidden fees.
- Some tours may require pre-payment to secure the reservation.
3. Cancellations & Refunds
- Cancellations made at least 24 hours before the tour receive a full refund.
- Cancellations made within 24 hours are non-refundable due to operational arrangements.
- No refund is given in case of “no-show.”
- If the tour is cancelled by Kemer Travel due to weather or safety, customers may choose a full refund or a new date.
4. Changes to Reservations
- Changes to date, time or participant number are possible up to 24 hours before the activity.
- Last-minute changes are subject to availability.
5. Travel Insurance
- All excursions include mandatory insurance as required by Turkish tourism regulations.
- Insurance covers transportation and participation in the activity.
- Customers must provide accurate personal details for insurance registration.
- Private travel insurance is recommended for full coverage.
6. Health & Safety
- Activities such as rafting, ATV, diving and jeep safaris require good physical condition.
- Guests with health conditions or pregnancy must inform us before booking.
- Kemer Travel is not liable for issues arising from undisclosed health conditions.
- Children must always be supervised by accompanying adults.
7. Pick-Up & Drop-Off Services
- Pick-up times depend on hotel location and tour schedule.
- Guests must be ready at the confirmed time.
- Delays caused by the guest may result in missing the tour without refund.
8. Personal Belongings
Kemer Travel is not responsible for lost, damaged, or stolen personal belongings during tours, transfers, or activities. Guests are advised to keep valuables in hotel safes.
9. Photography & Media
- During certain tours, photos and videos may be taken by operators.
- Media products can be purchased optionally.
- General tour photos may be used for promotion unless the guest requests otherwise.
10. Liability
- We operate only with licensed drivers, captains, guides, and instructors.
- Kemer Travel is not responsible for delays or disruptions caused by weather, traffic, or third-party providers.
- Guests must follow all safety instructions provided by staff.
11. Child Policy
- Child pricing and age categories vary depending on the tour.
- Child seats are provided upon request.
12. Complaint Procedure
- Any service issue must be reported on the same day to allow proper evaluation.
- We aim to resolve all complaints professionally and fairly.
13. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Türkiye and TURSAB regulations.
