Kemer Travel – Privacy Policy

1. Who we are

Kemer Travel is a licensed local travel agency operating under Enjoy Online Turizm, registered with TURSAB (License No: 18277). We provide excursions, transfers and travel-related services in the Kemer region of Turkey.

2. What information we collect

We may collect the following types of personal data:

Full name
Phone number and email address
Hotel name and room number for pick-up arrangements
Number of participants and age of children
Payment-related information (depending on the method used)
Messages exchanged through our website, WhatsApp or other contact channels

3. How we use your information

Your personal data is used for the following purposes:

Creating and confirming reservations
Organizing transfers and tour schedules
Providing customer support and answering inquiries
Ensuring legal and insurance requirements for tours
Improving our services and communication

4. Legal basis (GDPR compliance)

Your information is processed based on:

Your consent when you submit a reservation or inquiry
Contractual necessity for organizing your tour
Legal obligations under Turkish tourism and insurance regulations

5. How we store and protect data

We store personal information securely and take reasonable technical and organizational measures to prevent unauthorized access, misuse or loss. Only authorized staff of Kemer Travel have access to guest information.

6. Sharing your information

Your data may be shared only when necessary:

With licensed drivers, guides or tour operators involved in your program
With insurance providers to complete mandatory coverage
With payment service providers when online payment is used

We do not sell, rent or exchange personal data with third parties for marketing purposes.

7. Cookies and website usage

Our website may use basic cookies to improve browsing performance and provide language or region adjustments. Cookies do not store personal identification details unless you provide them voluntarily.

8. Guest rights

Under GDPR, you have the following rights regarding your personal data:

Right to access and review your personal information
Right to correct inaccurate or incomplete data
Right to request deletion when legally possible
Right to withdraw consent for processing
Right to request a copy of your stored data

9. Data retention period

We keep personal data only for the time required to complete the tour, provide customer service or comply with legal obligations related to tourism and insurance.

10. Communication through WhatsApp and email

When contacting us through WhatsApp, email or website forms, the messages may be stored for reservation tracking and customer support. We do not share these messages with third parties except when required for the booked service.

11. Links to external websites

Our website may contain links to external sites. We are not responsible for their privacy practices or content. Guests are encouraged to read the privacy policies of other websites.

12. Updates to this Privacy Policy

This policy may be updated periodically. The latest version will always be available on our website. Continued use of our services means acceptance of the updated terms.

13. Contact information

If you have questions about this Privacy Policy or wish to exercise your data rights, you can contact us at:

Kemer Travel
Enjoy Online Turizm
TURSAB License No: 18277
Phone: +90 533 473 44 39
Email: kemertrv@gmail.com