Kemer Travel

Kemer Travel – Questions & Answers

Kemer Travel provides reliable excursions, airport transfers, family-friendly activities and private tour options across the region. On this page, you can find clear answers to the most common questions about booking, payments, safety, transportation and our daily programs in Kemer.

1. Is Kemer Travel a licensed travel agency?

Yes. Kemer Travel operates under Enjoy Online Turizm and is officially licensed by TURSAB (License No: 18277). All of our programs follow local tourism regulations.

2. How can I make a reservation?

You can book through our website, via WhatsApp, by phone, or by visiting our office in Kemer. Confirmation details are sent instantly.

3. What payment methods do you accept?

We accept cash, credit cards, and online pre-payments for selected excursions. There are no hidden fees or additional charges.

4. Is insurance included in the tours?

Yes. Mandatory passenger insurance required by Turkish tourism laws is included in all excursions. You are insured during the transfer and throughout the activity.

5. How are hotel pick-up times arranged?

Pick-up times depend on your hotel location and the tour schedule. The exact time will be shared with you after booking.

6. Do you offer services for children?

Yes. Child seats, suitable tour options, and safe environments are provided. Age-based discounts vary depending on the tour.

7. What are the most popular excursions in Kemer?

Popular excursions include Kemer boat trips, ATV and jeep safaris, rafting, diving, Antalya city tour, Olympos–Chimera, Tahtalı cable car, and Suluada programs.

8. Can I request a private tour?

Yes. We arrange private tours with custom-made itineraries, private vehicles, and dedicated guides — ideal for families, small groups, or special occasions.

9. What is your cancellation policy?

Cancellations made at least 24 hours before the tour receive a full refund. Cancellations within 24 hours are non-refundable.

10. Do you offer photo and video services?

Some tours include professional photo and video teams. This service is optional and not included in the tour price.

11. Are your transfer vehicles safe?

Yes. Our vehicles are regularly maintained and equipped with safety features. All drivers are licensed and familiar with the region.

12. Do you offer group or corporate arrangements?

Yes. We organize programs for large groups, schools, corporate events, and provide special pricing for group bookings.

13. Are meals or drinks included in the tours?

Each tour has different inclusions. During booking, we inform you clearly about what is included in your selected program.

14. Why do travelers choose Kemer Travel?

  • Experienced and local team
  • Official TURSAB-licensed agency
  • Fair pricing with well-organized programs
  • Insurance and safe transportation included
  • Focus on guest satisfaction
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